Reference

Legal framework built for your account

When you open an account with big ceme, you're protected by clear terms that cover account access, withdrawal verification, data storage and dispute resolution.

Account verification step-by-stepPayment method terms for DANA, OVO, GoPay, QRISData retention and privacy detail
big ceme Legal framework built for your account
GET HELP WITH TERMS

How to reach us with legal questions

Our support team handles account terms, data requests and dispute escalation. Reach us via live chat on your account dashboard, email for formal requests, or phone during business hours. All inquiries are logged and tracked through our support ticket system so you can follow up anytime.

Team online

Live chat

Open your account dashboard and click the support icon in the bottom right. English-speaking team available weekdays 09:00–22:00 Jakarta time, weekends 10:00–20:00.

Email

Send formal requests, data-access forms and dispute escalations to [email protected]. We reply within 2 business days with your ticket reference number.

Account settings

Update your contact details, view your legal documents and request account statements directly from your profile settings. Changes take effect immediately.

SECURITY & YOUR DATA

How we protect your legal standing

Your account security, data privacy and payment verification are core to how big ceme operates. We encrypt all login traffic using TLS 1.

Data encryption

All data moving between your device and our servers uses TLS 1.2 encryption.

Account statements

View your full play history, deposits, withdrawals and account balance in your dashboard.

Cookie & tracking

We use session cookies to keep you logged in and fraud-detection cookies to spot suspicious logins.

Identity verification

Large withdrawals or dispute resolution may require third-party ID verification.

Data access request

Email [email protected] with 'Data Request' in the subject line.

Dispute & resolution

Contact support to start a dispute. We log your claim, investigate payment or play records and respond within 7 days.

Legal questions answered

Email support with your account ID. We'll deactivate your account within 24 hours, transfer any remaining balance to your registered payment method, and securely archive your records. After 30 days, data is anonymised according to our retention policy. You can reopen an account later if you choose.

Account statements and payment records are stored for 7 years to meet local law requirements. Your play history is visible in your dashboard indefinitely; detailed session logs are archived after 2 years. You can request older data export anytime via our data-access form.

Yes. Contact support within 30 days of the transaction with your account ID and details. We investigate payment records and communicate with your bank or e-wallet provider if needed. Most disputes resolve within 7 days; complex cases may take up to 14 days.

Reach our compliance team at [email protected] with 'Complaint' in the subject. Include your account ID, the date of the issue and what you're disputing. We'll acknowledge your complaint within 2 business days and provide a response within 14 days.

We share data only with licensed payment processors (DANA, OVO, GoPay and QRIS issuers), fraud-detection services and legal authorities where required by law. We never sell your play history, email or payment details to marketing firms or data brokers.

Visit the login page and select 'Forgot Password'. We'll send a reset link to your registered email address. If you can't access your email, contact support with your account ID and registered phone number to verify your identity and restore access.

Withdrawals up to 50 million rupiah typically clear the same day via DANA, OVO, GoPay or QRIS. Larger amounts require verification and may take 1–2 business days. Check your account dashboard for your account-specific withdrawal limit.