Reference

Our Terms & Conditions lay out what you own and what we maintain

When you open your account with big ceme, these Terms & Conditions set the rules for how we run the platform, how deposits and withdrawals work, and what…

Account ownership stays yoursDeposits via DANA, OVO, GoPay, QRISWithdrawal verification required
big ceme Our Terms & Conditions lay out what you own and what we maintain
REACH OUR TEAM

How to raise a terms question or complaint

If you need to understand a specific clause, dispute a transaction, or ask how a rule applies to your account, contact our support team through the channels below. We respond to all account and terms queries within 24 hours on weekdays and 48 hours on weekends.

Team online

Live Chat

Open the chat widget inside your lobby (top-right corner) during support hours, Monday to Friday 09:00–21:00 Western Indonesia Time. Saturday and Sunday 10:00–20:00.

Email Support

Send your terms question or complaint to [email protected]. Include your account username and a brief description of the issue. We reply within 24 hours on weekdays.

Account Settings

Log into your account, go to Settings > Help > Terms Questions, and submit a query directly. You'll receive a reply in your account message centre and via email.

DATA AND ACCOUNT SECURITY

How we protect your rights under these terms

Our Terms & Conditions bind us to specific promises about how we treat your account, funds and personal data.

Account Data Retention

We keep your account data (username, deposit history, gameplay logs) for seven years after closure, unless local law requires longer.

Withdrawal Verification

Before we process your withdrawal, we verify your identity and check that the destination account (DANA, OVO, GoPay, QRIS or…

Login & Session Security

Your account uses password encryption and optional two-factor authentication (enabled in Settings > Security).

Dispute Resolution Process

If you dispute a transaction or believe we've breached the terms, submit your case to [email protected] with evidence.

Cookies & Tracking

We use cookies to remember your login, language and gameplay preferences.

Third-Party Game Terms

Each game studio (Pragmatic, Evolution, Microgaming) has its own terms governing gameplay, payout rates and dispute handling.

Frequently asked questions about our Terms & Conditions

Yes. Go to Settings > Account > Close Account and confirm. We'll freeze gameplay immediately and hold your balance for 90 days while we process any pending withdrawals. After 90 days, unclaimed balances are forfeited. You can reopen a new account anytime, but we retain your closed-account data for seven years as per our Terms & Conditions.

Your account remains active and your balance stays intact. We do not expire inactive accounts. However, if we suspect fraud or rule violation, we may suspend your account without notice. Reactivation requires identity verification. Check your email for any account notices; we send security alerts to your registered address.

No. Your account is personal and non-transferable. Accounts are tied to your verified identity (name, ID number, registered payment method). Sharing login credentials or allowing another person to use your account violates our Terms & Conditions and may result in permanent suspension.

We do not allow multiple accounts per person. If we detect duplicate accounts under the same identity or payment method, we close all related accounts and may forfeit balances. Exception: spouses or housemates may maintain separate accounts if registered with different legal identities and payment methods in their own names.

Most payout disputes (e.g. a spin result, a table hand) are handled by the game studio's RNG system and recorded in your game logs. You can view logs in Settings > Game History > View Details. If you believe the result was incorrect, contact us with the game ID, timestamp and screenshot; we escalate to the studio within one business day.

Contact [email protected] immediately with proof (ID photo, utility bill matching your correct details). Providing false information violates our Terms & Conditions and may lead to account suspension. We'll help correct it if the error is unintentional and submitted within 30 days of signup; after that, you must close and restart the account.

Yes. One set of Terms & Conditions applies to all platforms — desktop browser, mobile browser and our Android app. However, app-specific rules (e.g. push notifications, offline gameplay) are listed in the app's Terms & Conditions notice, found in Settings > App Info > Legal. You agree to both when you download the app.